Delivery & Returns
We will deliver the products to you in accordance with the delivery option specified by you when you place your order.
We will deliver directly to the delivery address provided in your online order. We will deliver all products comprised in your order in one delivery. Please see ‘Delivery Options’ below for details of where we deliver and the delivery options available to you.
All deliveries are sent via Royal Mail, and are trackable
Royal Mail Standard Delivery
You will be charged £3.99 A signature is required upon delivery. Royal Mail aims for the item to reach its recipient within 1-2 working days working day after the order is placed (if placed with PRODIGAL FOX before 2pm) PRODIGAL FOX cannot be liable for any late deliveries.
FREE UK Delivery
Free delivery is available when you spend £50 or more in a single transaction to the UK (not including Delivery charges) and choose the Standard Delivery service
We use a Tracked International Delivery service however any taxes due will be incurred by the customer and not by PRODIGAL FOX.
Delivery to Europe is £12.50
Delivery to the Rest of the World is £15.00
Delivery timings are based on working days. Orders received over the weekend or on bank holidays will be picked up on the next available working day and your delivery timing will activate after you have received your shipping confirmation email. Please note admin opening hours are 9-5 Monday-Friday.
Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day
We aim to dispatch all orders within 24 hours of receipt during our working week. Our working week is defined as Monday – Friday (excluding bank and public holidays)
Please note: Occasionally delays may occur and this may affect the dispatch of parcels within this timeframe.
ITEMS NOT RECEIVED
PRODIGAL FOX try to ensure that your goods are delivered on time. However from time to time delays can take place by factors beyond our control.
We will be unable to refund you before we have allowed for 14 working days to pass from the date of dispatch. If you still haven't received your order after this time, please contact our customer services team and we can assist you: email@example.com
Please note - there is a time limit of 3 months from purchase, after this no refund will be made on lost items
- PRODIGAL FOX offer a simple and easy 14 day return policy to our customers. You can conveniently return or exchange any item within 14 days from the date of delivery.
- Please do not accept any order if seal or packaging is broken at the time of delivery and notify us by email immediately at firstname.lastname@example.org
- All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging, including the Prodigal Fox Box and tags in place. Items without tags will not be accepted.
- All sale items are exchange or store credit only.
- All items purchased from PRODIGAL FOX (with the exception of lingerie, swimwear, beachwear, accessories, jewellery or free items, which are non refundable) can be returned for a full refund within 14 days from the date of delivery (as recorded by the deliverer) unless the item is in sale or discounted. Then the item is exchanged only.
- Refunds will be made in the same way that you paid i.e. Paypal or Credit Card
- Once we receive the returned products, a quality check will be performed on the items by our quality team. All returns must meet the following requirements:
- The items should be unused and unwashed and not be marked in any way. ie: makeup on.
- The packaging should have the original packaging, including the Prodigal Fox Box and tags in place. No refund is payable without this.
- They should be returned within 14 days from the delivery date.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- A notification on the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
- Please make sure that you obtain and keep proof of postage when you are sending good back
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
- Please note we will only issue an exchange or store credit note if Item is returned to us due to a wrong address or delivery failure. To ensure this does not happen you can always email us at email@example.com .
Please note that made to measure items are NON REFUNDABLE.
We recommended that you either dry clean or hand wash in cold or warm water only